Melo the Prog Goddess

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  • Melo the Prog Goddess replied on the discussion topic Adding and deleting users
    Thank you for your response. This is what the user says happens in his words: "every time I attempt to log in.... Okay, so when I click on 'log in', two boxes appear, (1) user name/e-mail address & (2) password. As soon as I click... view reply
  • Melo the Prog Goddess added a new discussion topic Adding and deleting users in the group Elgg Technical Support
    I have been inundated by spammers so I tried to ensure that I validate all users. Unfortunately, yesterday I deleted someone who is legitimately trying to join. Well this user sent me an email telling me he had not got a validation email; so I tried...
    • Thank you for your response. This is what the user says happens in his words: "every time I attempt to log in.... Okay, so when I click on 'log in', two boxes appear, (1) user name/e-mail address & (2) password. As soon as I click on the user name box, both boxes immediately disappear. I have tried to log in on both my iPhone & my desktop computer...same thing happens every single time."

      As for the other user, I do not get a profile page for him... so I guess I will try deleting him. Then add him again!

    • Have you any 3rd party installed plugins/themes?

    • If it's only the one user who has a problem I suggest you ask him which operating system and browser he uses and maybe also if he uses a mobile or desktop browser. Then you can try to reproduce the issue. You could also ask him if it's possible for him to try it with a different browser and/or operating system (e.g. on smartphone instead of desktop or vice-versa).

      The only possibility that might cause the issue would be a matter of using www (or the opposite: non including www) in the site url. In the past this caused an error sometimes (see http://learn.elgg.org/en/stable/appendix/faqs.html#login-token-mismatch) and on Internet Explorer people sometimes had to login twice. It's not the same problem described by the user but it won't hurt to add the suitable rewrite to your .htaccess file ("suitable" depends if your site url - as entered during installation and shown on the settings page in the admin area of your site - contains www or not). You would have to add the rule below the line

      # If you must add RewriteRules to change hostname, add them directly below (above all the others)

      in your .htaccess file.

      In case your site uses https a slightly different approach is necessary to also take into account the rewrite from non-https to https. A google search should help in this case