User Support v1.5

Release Notes

1.5 (2013-09-18):

  • added: Support Staff roles (support staff can perform actions on Support Tickets)
  • added: group FAQ support
  • added: ability to position floating Helpdesk button
  • added: setting to disable conditional help
  • added: optional site and footer menu items
  • added: new plugin settings to control more of the plugin
  • added: My Support Tickets to owner_block menu
  • added: option to promote support ticket to FAQ item
  • added: FAQ search (text and tags)
  • added: Support Ticket search
  • changed: css and js locations
  • changed: page handler for user_support/support_tickets/mine to user_support/support_tickets/owner/username
  • changed: code cleanup
  • fixed: some deprecated urls
  • fixed: only show support ticket entity menu items for correct users

1.4 (2013-04-05):

  • added: Help Center can now be viewed as a normal page
  • changed: Elgg 1.8 support


  • fixed: not all comments shown on Support ticket

1.3 (2011-07-29):

  • added: option for admins to get notification on create/update support ticket
  • fixed: fancybox css
  • fixed: delete ticket forward error

1.2 (2011-05-27):

  • added: option to auto close supoprt tickets
  • changed: layout of a support ticket
  • fixed: unable to display contextual help on front page

1.1 (2011-05-20):

  • added: option to select a support group
  • added: search in Help Center now searches in contextual help
  • fixed: Fancybox CSS error in IE


  •  first release

Jerome Bakker

Developer @ ColdTrick IT Solutions


  • Category: Communication
  • License: GNU General Public License (GPL) version 2
  • Updated: 2020-6-10
  • Downloads: 2945
  • Recommendations: 20

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