This plugin is the continuation of the FAQ plugin (http://community.elgg.org/plugins/384727/1.5/faq)

All the previous FAQ items will be available in this plugin

Features

• Contextual Help: Write help text on the page where it applies

• Support Tickets

  • Allow your users to ask a question
  • Assign Support Staff to handle tickets
  • Get notifications when
    • A new ticket is (re) opened
    • A ticket is closed
    • A comment has been made on a ticket

• FAQ

  • add site and group FAQ's
  • promote support tickets to FAQ items
  • organize FAQ's with tags
  • search FAQ by multiple tags and free text search