User Support

Adds FAQ, help and support tickets to your site

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Recommended Releases
Elgg Release Download Date Links
4.38.0 (157.2 kB)2022-Aug-24 (154.69 kB)2022-Aug-24 (154.69 kB)2022-Aug-24 (154.37 kB)2022-Mar-11
3.35.1 (134.85 kB)2021-Sep-28 (139.02 kB)2020-Jun-10 (139.02 kB)2020-Jun-10 (139.02 kB)2020-Jun-10
2.33.1 (173.48 kB)2019-Mar-20
1.92.0 ()2015-Jul-08
1.81.6 ()2014-Nov-27
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This plugin is the continuation of the FAQ plugin (

All the previous FAQ items will be available in this plugin


  • Contextual Help: Write help text on the page where it applies

  • Support Tickets

    • Allow your users to ask a question
    • Assign Support Staff to handle tickets
    • Get notifications when
      • A new ticket is (re) opened
      • A ticket is closed
      • A comment has been made on a ticket
  • FAQ

    • add site and group FAQ's
    • promote support tickets to FAQ items
    • organize FAQ's with tags
    • search FAQ by multiple tags and free text search

Jerome Bakker

Developer @ ColdTrick IT Solutions


  • Category: Communication
  • License: GNU General Public License (GPL) version 2
  • Updated: 2022-8-24
  • Downloads: 4391
  • Recommendations: 20

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