User Support

Adds FAQ, help and support tickets to your site

Last updated
Recommended Releases
Elgg Release Download Date Links
5.110.0 (95.62 kB)2023-Dec-07
5.09.1 (164.36 kB)2023-Dec-07
4.38.1 (158.07 kB)2023-Jun-05
4.27.2.1 (154.69 kB)2022-Aug-24
4.17.2.1 (154.69 kB)2022-Aug-24
4.06.0.4 (154.37 kB)2022-Mar-11
3.35.1 (134.85 kB)2021-Sep-28
3.24.0.4 (139.02 kB)2020-Jun-10
3.14.0.4 (139.02 kB)2020-Jun-10
3.04.0.4 (139.02 kB)2020-Jun-10
2.33.1 (173.48 kB)2019-Mar-20
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This plugin is the continuation of the FAQ plugin (http://community.elgg.org/plugins/384727/1.5/faq)

All the previous FAQ items will be available in this plugin

Features

  • Contextual Help: Write help text on the page where it applies

  • Support Tickets

    • Allow your users to ask a question
    • Assign Support Staff to handle tickets
    • Get notifications when
      • A new ticket is (re) opened
      • A ticket is closed
      • A comment has been made on a ticket
  • FAQ

    • add site and group FAQ's
    • promote support tickets to FAQ items
    • organize FAQ's with tags
    • search FAQ by multiple tags and free text search

Jerome Bakker

Developer @ ColdTrick IT Solutions

Stats

  • Category: Communication
  • License: GNU General Public License (GPL) version 2
  • Updated: 2023-12-7
  • Downloads: 5410
  • Recommendations: 21

Other Projects

View Jerome Bakker's plugins