Dialogue box doesn't load

I have a self hosted version of Kaltura installed in my server, but when I try to upload a video the dialogue box keeps loading and nothing happens.
But somehow a new video is created with no duration (duration: 0 sec.). And I can't edit the video (the dialogue box doesn't load).

With Firefox 3.0 the following message appears: Error #2044: Unhandled IOErrorEvent:. text=Error #2035: URL Not Found. With Internet Explorer any message is shown, but it also doesn't work.

I have no idea what is happening, because when I use the Kaltura.com hosted edition everything works fine.

Some further informations:
Elgg version: 1.7.3
Kaltura Collaborative Video Plugin version: 1.2
PHP Version: 5.2.10 (more info: http://morena.fisica.ufmg.br/phpinfo.php )

I really appreciate any help.

  • I had the same experience but on plugin version 1.0 and elgg 1.6.1

    Did you try playing with (if it's still applicable with the new version): 

    1)  In elgg pluggin:   kaltura_video/kaltura/api_client   open definitions.php file
    change the http address to the url of your public server  (lines26 & 27)
    define("KALTURA_SERVER_URL", http://www.kaltura.com); 
    define("KALTURA_CDN_URL", http://cdn.kaltura.com);
    2)  In same file:  comment out the line  (35)     //define("KALTURA_KCW_UICONF", 380);
    3)  In same file:  uncomment out the line (31)  define("KALTURA_KCW_UNICONF", 501);

  • Thanks Don, but I think it's not applicable to the plugin version 1.2 anymore

    In the definitions.php file, above the http address, says "no more needed to modify this vars, please go to Administration -> Kaltura Video Admin to activate KalturaCE". And the file does not have those lines you said to comment out.

    I've seen some people had the same issue as me, but I've tried everything and it doesn't work.

  • Lilian, can you edit this values in the administration place?, Administration -> Kaltura video admin? Are you using kalturace?

  • Lilian & Ivan,


    Is there a solution for KCW editor to come up when creating a new video. I have a blank dialog box similar to Lilian's problem