Newsletter Plugin Stopped Working

Have been using the Newsletter-v.1 plugin for several years in Elgg 1.8.13. It always worked fine but after recent move to new server I get the following message when I click the "Send Now" button.

No log file could be found, are you sure this newsletter is already sent.

Other mail functions on the site are working fine.

  • The newsletter plugins spawns a background process with the php `exec` command. Maybe your new hosting location does not allow that to be executed (for security reasons)...

  • My server admin assures me the 'exec' command is on. The plugin still does not work and returns the error message. "No log file could be found, are you sure this newsletter is already sent."

  • If you click on the "Send now" button, the plugins spawns the background process waits 2 seconds and forwards you to the log page.

    If you get the error

    "No log file could be found, are you sure this newsletter is already sent."

    It can be that the background process isn't far enough to show the log file. If you refresh the page 1 minute later do you get the same error?

    Have you checked the webservers error_logs to maybe get some more information? Does a scheduled newsletter work (requires a working hourly cron)?

    Information about the cron http://learn.elgg.org/en/stable/admin/cron.html