Trouble after Install (500 Internal Server Error)

Hello,

I am new to this but learning a lot. Thanks in advance for your help!!

I am using 1.8.8 with cpanel (a family member gave me some space & access on his server)

I followed the elgg install instructions, uploaded everything, created the database, etc & everything seemed fine through the web based installer.

After I followed all 6 steps I created my profile & clicked to go to my site I got a 500 Internal Server Error. I have not been able to log-in or even visit my site.

I tried searching for 2hrs to find the solution. I found a lot of good info but nothing quite the same.

Here is what my error log says: (hopefully this will help)

[Mon Aug 13 23:52:17 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 23:52:17 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 23:52:17 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:52:17 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:52:05 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 23:52:05 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 23:52:04 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:52:04 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:57 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 23:51:57 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 23:51:57 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:57 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:48 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 23:51:48 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 23:51:47 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:47 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:34 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:34 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:34 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:34 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:16 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:16 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:04 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/500.shtml, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:51:04 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/
[Mon Aug 13 23:21:58 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml
[Mon Aug 13 23:21:58 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group
[Mon Aug 13 23:21:40 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml
[Mon Aug 13 23:21:40 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group
[Mon Aug 13 23:21:05 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml, referer: http://jellynetwork.com/install.php?step=complete
[Mon Aug 13 23:21:05 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://jellynetwork.com/install.php?step=complete
[Mon Aug 13 22:12:42 2012] [error] [client 98.160.160.90] client denied by server configuration: /home/alex/public_html/.htaccess
[Mon Aug 13 21:50:39 2012] [error] [client 98.160.160.90] client denied by server configuration: /home/alex/public_html/.htaccess
[Mon Aug 13 21:50:35 2012] [error] [client 98.160.160.90] client denied by server configuration: /home/alex/public_html/.htaccess
[Mon Aug 13 21:08:06 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml
[Mon Aug 13 21:08:06 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group
[Mon Aug 13 21:06:43 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml
[Mon Aug 13 21:06:43 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group
[Mon Aug 13 21:06:14 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 21:06:14 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 21:06:14 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 21:06:14 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 21:06:13 2012] [error] [client 98.160.160.90] File does not exist: /home/alex/public_html/500.shtml, referer: http://jellynetwork.com/install.php?step=complete
[Mon Aug 13 21:06:13 2012] [error] [client 98.160.160.90] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://jellynetwork.com/install.php?step=complete
[Mon Aug 13 20:04:26 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 20:04:26 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/rewrite.php
[Mon Aug 13 16:20:56 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 16:20:56 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/rewrite.php
[Mon Aug 13 15:18:38 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 15:18:38 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/rewrite.php
[Mon Aug 13 15:18:19 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 15:18:19 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/rewrite.php
[Mon Aug 13 14:29:04 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 14:29:04 2012] [error] [client 66.7.211.18] File does not exist: /home/alex/public_html/rewrite.php
[Mon Aug 13 10:57:51 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 10:57:51 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico
[Mon Aug 13 10:57:50 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/404.shtml
[Mon Aug 13 10:57:50 2012] [error] [client 96.26.238.134] File does not exist: /home/alex/public_html/favicon.ico

 

Im sure that I pasted a little too much info.

Any help would be appreciated. I tried deleting all my files & re-uploading everything. That didn't work either.

Thanks,

Alex

 

  • [Mon Aug 13 23:52:17 2012] [error] [client 96.26.238.134] SoftException in Application.cpp:601: Directory "/home/alex/public_html/engine" is writeable by group, referer: http://www.jellynetwork.com/

    The server might block access to your site for safety reasons, because at least the "engine" folder has too much access permissions set. The directories / subdirectories / files in the Elgg installation directory and below should not have write permissions for group and others. I think the original permission got lost when you copied the files to the server. Maybe it would be best to unzip the Elgg archive directly on the server as the permissions are correct in the zip file.

     

  • @iionly thank you so much for the advice!! I simply changed the permissions back to 755 on the "engine" folder & now everything seems to be running perfect!!

     

    You are awesome!! Thanks again!!